When You Need Medical Care

When dealing with medical issues for yourself or a loved one, it’s easy to feel overwhelmed. NetApp provides benefits and resources to help guide you toward the appropriate care.

Telemedicine through LiveHealth Online

Need to see a doctor? LiveHealth Online allows you to skip the wait at the doctor’s office or urgent care—you can even use it while traveling. If you are enrolled in the Traditional Plan or Health Savings Plan, LiveHealth Online provides live, convenient, confidential face-to-face doctor consultations via livehealthonline.com or on the LiveHealth Online mobile app—24/7/365.

  • Receive treatment for minor conditions such as colds, flu, rashes, pink eye, a fever, infections and allergies
  • Access an expanded network of board-certified U.S.-based doctors, including pediatricians, psychiatrists and psychologists
  • Doctors can send prescriptions to your local pharmacy

LiveHealth Online costs the same (or less) than an office visit:

  • Regular appointment: $49 (HSP)/$25 (Traditional Plan)
  • Psychological appointment: Costs vary

Use LiveHealth Online when:

  • It’s not convenient for you to leave work or home.
  • Your doctor or pediatrician is not available on your schedule.
  • You or your covered family members have non-emergency health concerns and its afterhours.
  • As a cost-effective alternative to costly ER or urgent care visits.
  • You’re traveling and need medical care.

Be sure to register with LiveHealth Online:

  • Go to www.livehealthonline.com or download the app using Google Play or the App Store
  • You will be prompted to enter some basic information
  • Be sure to have your Anthem member ID card handy to complete your insurance information

Urgent Care or the Emergency Room?

How do you decide where you should go for medical care when you're ill or injured?

If you think you're experiencing a life-threatening or severe condition, call 911 or go directly to the emergency room.

However, most health situations don’t require emergency medical care. In fact, you can save time—and often save money—by using an urgent care center.

For routine or other non-urgent care, your primary care physician will have a better picture of your overall health for a more accurate evaluation and diagnosis.

Or, contact your medical plan’s Nurse Line. The nurses can assess your needs and direct you to the appropriate facility.

Anthem: 24/7 NurseLine

1 800 700 9184

Kaiser HMO: Advice and appointment center
1 866 454 8855

Best Doctors

Best Doctors is a second-opinion service that gives you medical advice from the world’s leading physicians. You can:

  • Have your medical case reviewed by a world-renowned specialist who provides a detailed report with treatment recommendations.
  • Get expert answers to questions about a diagnosis or treatment plan.
  • Find a local specialist who is accepting new patients.
  • Get help coordinating care—collecting medical records and scans, calling doctors and handling all the details.

You can use Best Doctors to get support with a health concern for you, your eligible dependents, your parents or parents-in-law. This benefit is 100% voluntary, 100% confidential and 100% free of charge. 

Confirming a Diagnosis

If your primary doctor has referred you to a specialist or recommended lab tests to confirm a medical diagnosis, NetApp benefits cover such visits and testing, and offers benefits and resources to help you manage your condition and coordinate your medical care:  

Coordinating Medical Care

When you’re managing an illness, your NetApp benefits are there for you:

  • Your Anthem Health Guide provides you and your family with a single point of contact to address your health needs. Guides have access to a team of experts to help you navigate the health system and direct you to the right care. You can reach a Health Guide by calling 1 844 603 1408.
  • Contact the Aon Hewitt Advocacy Team for you and your family members to get help resolving complex medical and health insurance issues such as billing or claim disputes or securing appropriate coverage for non-network providers when in-network providers are not available in your area.
  • If you might need time off from work, or extended leave of absence, discuss your treatment plan with your doctor and communicate with your manager about your need for time away from work.
  • Learn more about how to save money on health care.
  • Manage your stress with free counseling sessions and other services through the Employee Assistance Program.